Remote support
Our mission is comprehensive service to our customers.
Our service support philosophy is to continually deliver the highest quality image and information management services and products in the industry. Our performance goal for each system is 99.9+% uptime; our professional goal is 100% customer satisfaction.
Once our system or project is installed, active or completes, SCSS will conduct a turnover meeting with the appropriate personnel to ensure a seamless project turnover. Experienced personnel operate our service lines, and have the ability to dial in to an installed system, with licensee permission. This helps our staff better analyze reported problems, and assist the licensee in returning to a normal processing mode as soon as possible.
Our business support hours are from 8:00AM – 5:00PM Eastern Standard Time (EST).
Optionally, 24/7/365 support can be provided.
What People Say

PO Box 366
Hinckley, Ohio 44233
Phone: 567-424-6054
Fax: 888-373-0523
Locations
- Cleveland, OH
- Columbus, OH
- Toledo, OH
- Norwalk, OH
- Dayton, OH
- Youngstown, OH