Seamless Remote Access for Quick Solutions

SC Strategic Solutions is committed to providing comprehensive support for our customers in educational institutions, municipalities, and beyond.

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The SCSupport Philosophy

Our service support philosophy is to continually deliver the highest quality image and information management services and products in the industry. Our performance goal for each system is 99.9+% uptime; our professional goal is 100% customer satisfaction.

How Customer Support Works Post-Installation

SC Strategic Solutions uses SCSupport, our unparalleled customer support system, to help each customer achieve the highest value from our services and software. Once your system is installed, our experienced personnel are able to access your installed system remotely—with your permission—to quickly analyze reported problems and help you return your operation to its normal processing mode as soon as possible.

You can count on the SCSupport team to:

Provide quick and accurate support
Deliver knowledgeable troubleshooting and training until a solution is reached
Configure your system and tailor it to the needs of your organization
Be available via phone, chat, or email to address your needs based on the communication preferences that fit your workplace

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Our business support hours are from 8:00AM – 5:00PM Eastern Standard Time (EST).

24/7/365 support is available when needed.

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