567-424-6054

Support

Remote support

Our mission is comprehensive service to our customers.

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Our service support philosophy is to continually deliver the highest quality image and information management services and products in the industry. Our performance goal for each system is 99.9+% uptime; our professional goal is 100% customer satisfaction.

Once our system or project is installed, active or completes, SCSS will conduct a turnover meeting with the appropriate personnel to ensure a seamless project turnover. Experienced personnel operate our service lines, and have the ability to dial in to an installed system, with licensee permission. This helps our staff better analyze reported problems, and assist the licensee in returning to a normal processing mode as soon as possible.

Our business support hours are from 8:00AM – 5:00PM Eastern Standard Time (EST).

Optionally, 24/7/365 support can be provided.

What People Say

Client Since 2010

Your initial service of scanning special education records located in more than 15 filing cabinets to your web based archival has made that departments search, retrieval and legal archiving much more efficient and productive. From the care and accuracy of picking up the records through training the staff to both retrieve/redact/email their records to scanning the records and uploading themselves going forward was excellent.


Client Since 2010

2016-09-30T11:54:26+00:00

Client Since 2010

Your initial service of scanning special education records located in more than 15 filing cabinets to your web based archival has made that departments search, retrieval and legal archiving much more efficient and productive. From the care and accuracy of picking up the records through training the staff to both retrieve/redact/email their records to scanning the records and uploading themselves going forward was excellent.

Client Since 2013

We have been using your services for more than two years now and I wanted to let you know how much we value both your system and support services.


Client Since 2013

2016-10-08T16:47:24+00:00

Client Since 2013

We have been using your services for more than two years now and I wanted to let you know how much we value both your system and support services.

Client Since 2014


The scanning and archiving in my office has eliminated more than 40% of our copy costs as well as allowed me to better use staff time.



Client Since 2014

2016-10-14T10:34:39+00:00

Client Since 2014

The scanning and archiving in my office has eliminated more than 40% of our copy costs as well as allowed me to better use staff time.

Client Since 2014

We now have all of our payroll checks, AP checks, PO’s archived WITH our scanned images of the invoice and supporting documents. Your system automatically archives them to the web as soon as they are printed. No additional work on our part needed.


Client Since 2014

2016-10-14T10:35:00+00:00

Client Since 2014

We now have all of our payroll checks, AP checks, PO’s archived WITH our scanned images of the invoice and supporting documents. Your system automatically archives them to the web as soon as they are printed. No additional work on our part needed.

Client Since 2015

We just completed our annual state audit and no longer had to pull and re-file those records. You provided the auditors with a read only access and they were able to get everything they needed without bothering my staff.


Client Since 2015

2016-10-14T10:35:21+00:00

Client Since 2015

We just completed our annual state audit and no longer had to pull and re-file those records. You provided the auditors with a read only access and they were able to get everything they needed without bothering my staff.

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PO Box 366
Hinckley, Ohio 44233

Phone: 567-424-6054
Fax: 888-373-0523

Locations

  • Cleveland, OH
  • Columbus, OH
  • Toledo, OH
  • Norwalk, OH
  • Dayton, OH
  • Youngstown, OH